30 Day Refund Policy

Hassle Free Shopping and Returns

We’re proud to offer a no questions asked 30 day refund policy.

In order to be eligible for a return, your ring(s) must be unused/unworn and in the same condition as received.

Items that have been worn and/or show apparent signs of wear, or have had the security tag/label removed or tampered with, will not qualify for a refund. Please make sure that your return is accompanied by the original packaging, ring box and accompanying paperwork/certificates.

To complete your return, include a copy of your receipt or proof of purchase, together with a return authorization number that you must obtain prior to returning your order.

Please do not send your purchase back without a return authorization number.

Packages that arrive without a return authorization number will not be accepted, and we are not liable for the shipping costs incurred as a result of these actions.

Custom designed engagement rings, and all other custom orders which are not regular items on our site can not be returned for refund.

Rings that are engraved with a custom message do not qualify for a refund.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the status of your refund.

Once approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days in most cases. Though we process refunds immediately, allow your bank 5-10 business days to post the refund to your account. Some banks/credit card companies processing times may vary.

All shipping and insurance costs incurred will be deducted from refund amount.

Exchanges

We will gladly exchange an item in the unlikely event that it were to be damaged during shipping. Items that are deemed to have a manufacturing defect will be exchanged without question. If you need to request an exchange, send us an email at info@gerrythejeweler.com in order to initiate the request and we will provide you with an return/exchange authorization number.

Shipping

Once you have received a return authorization number, we will provide you with detailed instructions on how to package the FedEx parcel in order to make sure that the item is properly secured and fully insured until reaching our location.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

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