10 Day Refund Policy
At GerryTheJeweler.com, we are very confident that you will love your new jewelry purchase. However, should you not be satisfied with your purchase from GerryTheJeweler.com, regular items that are clearly marked as ‘In Stock’ may be returned for a refund or exchange within 10 days of the shipping carriers first delivery attempt to you location.
All Loose Forever One Moissanite are considered ‘In Stock’ and qualify for a full 100% refund less 2 way shipping charges.
Items not marked as ‘In Stock’ are custom made to your specifications at the time of purchase and can not be returned for a refund.
‘In Stock’ items that have been worn and/or show apparent signs of wear, or have had the security tag/label removed or tampered with, will not qualify for a refund.
Items that have been altered, sized, engraved or customized to your exact requirements can not be returned for a refund. Most of our engagement rings and wedding rings are created at the time of order based on exact client specifiations. For example, you select the center stone and/or ring size and the ring is made specifically for you – These items can not be returned for a refund.
For ‘In Stock’ items being returned make sure that your return is accompanied by the original packaging, ring box and accompanying paperwork/certificates. To return/refund/exchange an ‘In Stock’ jewelry purchase, please contact us so that we may set up a return shipment label, parcel insurance, and produce an authorization number for you. Items returned without a return authorization number will not be refunded.
All original shipping and insurance costs incurred by GerryTheJeweler.com at the time of creating your initial shipment will also be deducted from your refund amount.
Once your return shipment is received by our quality assessment department, the returned jewelry will be inspected and verified. Refund will be issued via the same payment method utilized when original purchase was made. Please allow us 5 business days to process your return.
You will be notified once the refund is issued. Please allow another 5-10 business days for your bank/card issuer to process and post the refund to your account.
Lay Away Orders
Lay away orders are considered custom orders and are non-refundable.
GerryTheJeweler.com offers a lay away service in order that clients may engage in a single purchase, broken down into agreed monthly payments until said order is paid in full. Items ordered via lay away will only go to full production once the final lay away payment is received.
All lay away orders are subject to our lay away cancellation policy. Upon cancellation of any Lay away, payments may be fully credited towards another purchase.
We will gladly exchange an item in the unlikely event that it were to be damaged during shipping. Items that are deemed to have a manufacturing defect will be exchanged without question. If you need to request an exchange, send us an email at firstname.lastname@example.org in order to initiate the request and we will provide you with an return/exchange authorization number. Once you have received a return authorization number, we will provide you with detailed instructions on how to package the FedEx parcel in order to make sure that the item is properly secured and fully insured until reaching our location.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.