Lifetime Jewelry Warranty & Aftercare

We stand behind the craftsmanship and lasting quality of the fine jewelry we sell.

Our Lifetime Jewelry Warranty covers manufacturing defects in materials and workmanship for the life of the product, while our complimentary inspection and cleaning program helps you care for your jewelry over the long term.

Lifetime Manufacturing Warranty

Manufacturing defects in materials and workmanship are covered for the life of the product, subject to the terms of our warranty.

Complimentary 6-Month Inspections

Every six months, bring your jewelry back for a complimentary professional inspection, ultrasonic cleaning and high-pressure steam cleaning when appropriate.

Protect Your Jewelry With Insurance

We strongly recommend separate jewelry insurance to help protect against loss, theft, accidental damage and other covered events that fall outside a manufacturing warranty.

Lifetime Manufacturing Warranty

At Gerry The Jeweler, we stand behind the craftsmanship and lasting quality of the fine jewelry we sell.

Our Lifetime Jewelry Warranty covers manufacturing defects in materials and workmanship for the life of the product, subject to the terms, maintenance requirements and exclusions outlined in this warranty.

If your jewelry develops an issue that you believe may be related to its manufacture, please contact us as soon as possible so that we can inspect and evaluate the item.

If we determine that the issue is the result of a covered manufacturing defect, the required warranty repair or replacement will be performed at no charge.

If the jewelry must be shipped to us, shipping costs to and from Gerry The Jeweler are the responsibility of the client unless otherwise agreed. Please contact us before shipping jewelry so that we can assist with appropriate insured shipping options.

If an issue is determined not to be the result of a manufacturing defect, we will explain what we have found and provide a repair quote before any chargeable work is performed.

No chargeable repair work will be completed without your approval.

Complimentary Six-Month Inspections & Professional Cleaning

Regular professional inspection is one of the most important parts of caring for fine jewelry, particularly engagement rings and other rings worn every day.

We ask our clients to return their jewelry to Gerry The Jeweler every six months for a complimentary professional inspection and cleaning. There is no charge for these regular visits.

During your inspection, we will:

• Inspect prongs and stone settings for security and wear.
• Check for loose stones or movement within the setting.
• Examine the jewelry for visible signs of damage, deformation or excessive wear.
• Identify maintenance that may help prevent future damage or stone loss.
• Professionally clean the jewelry using ultrasonic and/or high-pressure steam cleaning when appropriate for the gemstones and materials.
• Explain any repair or maintenance that may be recommended.

Semi-annual inspections are valuable because many developing problems are not obvious during normal wear. A prong may gradually become thin, a gemstone may begin to loosen, or a ring may become slightly distorted without the wearer immediately noticing.

Finding these conditions early can often prevent a much larger repair or the loss of a gemstone.

Keeping Your Warranty Current

To keep your jewelry properly maintained and your warranty record current, inspections should be completed approximately every six months.

Gerry The Jeweler will maintain a record of completed warranty inspections whenever possible.

If maintenance or repair is identified during an inspection, it is important that the recommended work be completed within a reasonable period.

Damage, breakage or stone loss resulting from continuing to wear jewelry after a known repair or maintenance issue has been identified is not considered a manufacturing defect and will not be covered under the manufacturing warranty.

Do not wait for your next scheduled inspection if something does not look or feel right.

If your jewelry receives a hard impact, becomes caught on something, is noticeably bent or damaged, or you notice that a stone or prong appears loose or different, please stop wearing the item and contact us.

We would much rather inspect an item early than risk additional damage or stone loss.

Repairs Resulting From Normal Wear

Fine jewelry naturally experiences wear over time.

This is especially true for rings, which are worn on the hands and are regularly exposed to friction, pressure, chemicals, accidental impacts and everyday activities.

If we identify maintenance that is the result of normal wear and tear rather than a manufacturing defect, the repair will be chargeable.

For example, if a gemstone has become loose because its prongs have gradually worn through normal use, we can tighten, rebuild or repair the setting as required.

We will explain the recommended work and provide the applicable repair cost before proceeding.

Protect Your Jewelry With Insurance

Our Lifetime Jewelry Warranty protects against manufacturing defects. It does not replace personal jewelry insurance.

We strongly recommend that clients protect significant jewelry purchases through their home, condominium or tenant insurance provider, or through an appropriate standalone jewelry insurance policy.

Do not assume that an engagement ring or other valuable piece of jewelry is automatically fully covered under standard household contents insurance.

Depending on your insurer and policy, valuable jewelry may need to be specifically declared, scheduled or added through a rider or endorsement in order to receive the level of protection you require.

We recommend speaking directly with your insurance company or broker and confirming the protection available for circumstances such as:

• Theft.
• Loss.
• Accidental damage.
• Mysterious or unexplained disappearance, where offered by the policy.
• Replacement of the ring or gemstones following a covered loss.
• Coverage while travelling or away from home.

Coverage limits, deductibles, exclusions and definitions of a covered loss vary between insurers and policies. We therefore encourage every client to confirm their coverage directly with their insurer or broker.

We discuss jewelry insurance with our clients during the purchase process because we want your jewelry protected as completely as reasonably possible.

Your Gerry The Jeweler warranty and regular inspections help protect the workmanship and physical condition of your jewelry. Appropriate outside insurance provides a separate layer of protection for circumstances such as theft or loss that a manufacturing warranty cannot cover.

We recommend arranging appropriate insurance coverage as soon as possible after receiving your jewelry and keeping your receipt, appraisal and other supporting documentation in a safe place.

We’re Here to Look After Your Jewelry

Fine jewelry is meant to be worn and enjoyed.

Regular professional inspection, preventative maintenance and appropriate insurance are the best combination for protecting it over the long term.

If you’re ever unsure about the condition of your jewelry, bring it to us. You never need to wait until your next scheduled inspection if something doesn’t look or feel right.