10 Day Refund Policy

We want you to be completely satisfied with your purchase from Gerry The Jeweler. Whether you are buying online or in store, please review our comprehensive refund policy below.

General Return Policy on Refunds or Exchange

At Gerry The Jeweler, we’re confident you’ll love your jewelry purchase. For ‘In Stock’ items, we offer a 10-day return window from the date of payment for purchase made in store. For online purchases, the return window is enacted from the date of the first delivery attempt by the courier at your shipping address.

Eligible Items

  • Regular items clearly marked as ‘In Stock’
  • Items in original condition with security tags intact
  • Rings that are unaltered as per our ‘In Stock’ Ring Size 7

Non-Returnable – Non-Refundable Items 

  • Custom-made items (not marked as ‘In Stock’)
  • Resized or altered rings and jewelry
  • Items showing signs of wear
  • Pieces with removed/tampered security tags
  • Engraved or customized items

Return Process Online Orders

  1. Contact us for a return authorization number
  2. Receive shipping label and insurance information
  3. Package item with original box, certificates, and paperwork
  4. Ship using provided return label
  5. Allow 5 business days for inspection and processing
  6. Receive refund through original payment method

Note: Shipping costs (both ways) will be deducted from refund amount. A 30% restocking fee may apply in certain cases.

Return Process In-Store Orders

  1. Person named on the bill of sale must visit the store with item and proof of purchase  and to sign for the refund request.
  2. Ensure the item is in original condition and meets all conditions stated in our Return Policy.
  3. Provide the original box, certificates, and paperwork.
  4. Allow 5 business days for inspection and processing.
  5. Receive a refund through the original payment method.

 

Note: A 30% restocking fee may apply in certain cases.

Lay Away Orders

Lay away purchases are considered custom orders and are non-refundable. However, payments may be credited toward another purchase if the order is canceled.

Exchange Policy

We offer exchanges for items damaged during shipping or those with manufacturing defects. Contact in**@ge*************.com to initiate an exchange request.

For specific questions about an item before purchase, please contact our customer service team.